Our Mission

Upland Orthodontics Gray and Ehrler - policies and missionThe orthodontic team of Gray and Ehrler Orthodontic Specialists will strive continually to develop our commitment to our patients’ needs and wants. Our ultimate goal is to help our patients obtain their desires in order to improve the quality of their life. We will enthusiastically and continuously motivate and educate our patients about quality orthodontics and dental care, while maintaining a warm, friendly, caring, “alive” environment. The team will aspire to excellence, extraordinary personal service and achieve absolute patient satisfaction. We will be valued by all who encounter us as the finest quality, patient-centered practice of orthodontics sought by those who share the same values and goals.

Appointments

Your scheduled appointment time has been reserved specifically for you. We would appreciate 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous and knowledgeable staff is always available to answer them.

Orthodontic Materials

Our promise to you is to use only the highest quality orthodontic materials in order to provide the very best treatment. The quality of the braces, wires and removable appliances used can differ, just like the difference in quality available in the various household items that you purchase.

It is common practice in many orthodontic offices today to utilize “second-hand” and “already used” braces and wires. We feel that each patient deserves the best quality, so we do not reuse the same braces or wires on a second patient. Thus, our fees may be somewhat higher than those of another orthodontic office where second-hand braces and wires are used. We work hard to keep our costs down but not at the expense of our quality.

Infection Control and Sterilization

We wear protective facemasks, eyewear, gloves and other barriers as recommended by the federal offices of OSHA and the Center for Disease Control (CDC).

All of our dental instruments are thoroughly sterilized with a steam autoclave after each procedure, as this is a highly effective instrument sterilization method. Lab testing is performed to ensure sterilization.

Single-use items are used wherever possible and are discarded once used or exposed to the treatment environment.